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Our 30-days return and refund policy

Mi Cielo London has a 30-days refund policy: customers can buy the product, try it and if they are unsatisfied, they can return it within 30 days. Mi Cielo London will offer either a refund or a replacement.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at micielo.london@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at micielo.london@gmail.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us micielo.london@gmail.com to organize your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Sizing & Measuring

Sizing & Measuring

Necklace Size

Chain necklace size

Bracelet Sizing & Measuring

How to measure my wrist?

Before getting a bracelet it’s important to know what size it should be. It's good to know what the average size is, but you can measure your own wrist easily.

You should also consider whether or not you want a comfortable or loose fit.

Women sizes: 16 to 20 cm

  • Most common: 17 cm
  • Average range: 17 – 18 cm

Men sizes: 18 to 22 cm

  • Most common: 18.5 cm
  • Average range: 18-19 cm

How to measure your wrist?

  1. Measure your wrist using a flexible measuring tape where you intend to wear the bracelet. If you don't have a measuring tape, you can use a rope and compare the measure with a ruler.
  2. Add almost 1 cm to that measurement to give it a comfortable fit, and space for the beads
  3. If you want a loose or snug fit, take/add around 1.2 cm from this figure
  4. If you have large beads, give it an extra half cm to accommodate them

Gift: Which size should I choose if I buy a gift?

Consult us if you have any doubt or question about the size!

My advise: Choose the recommended medium size depending the type of person: medium small or medium, medium large.

Post-sale service: We will provide a post-sale service to readjust the exact size directly with them once receiving the gift.

Extension chain: When choosing a bracelet or necklace made on a chain, most of them can include an extension chain which enables to adjust easily the size.

Feel free to contact us for more details:

micielo.london@gmail.com!